FAQ

All in store sales are final.

All product orders are non-refundable if opened.

Disrupted packaging of the product upon arrival to the customer is not the fault of SLC but the fault of the shipping carriers/transit period, therefore no refunds or exchanges will be allowed.

It is the customer’s responsibility to inspect the product upon arrival. SLC is willing to provide solutions to broken products, not broken packaging of products since that does not disrupt the use of the actual product. We will also provide a replacement item for up to 2 days after the “delivered” date. It is the customers responsibility to cover the associated costs for shipping and return labels.

All tweezers/metal products are hand tested and inspected before being shipped out, therefore we are not able to provide refunds but are willing to send you a replacement item for up to 2 days after the “delivered date. It is the customers responsibility to cover the associated costs for shipping and return labels.

We do not offer refunds or returns. We ask that you carefully consider your purchase prior to checking out.

Again, it is the customers responsibility to cover the associated costs for shipping and return labels.

Digital Product Policy
All digital products from Shei Lashes Co are delivered electronically and available for instant download after purchase. Because these items are digital, all sales are final and non-refundable. Please ensure you review product details carefully before purchasing. If you experience any issues accessing your file, our support team will be happy to assist.